Accessing the Easton/Redding/Region 9 (ER9) Network from Home
Redding Elementary School
2010-2011


Accessing the ER9 Network via Terminal Services

(Updated 8-10)

Terminal Services (abbreviated to TSWeb) allows you to access the Easton/Redding/Region 9 (ER9) network from anywhere that you have internet access. 

Below are the instructions for accessing Terminal Services. Please be sure to see the very important notes and checklist at the end of this document. It is advisable to review that portion of this document before attempting to connect to terminal services.

To access Terminal Services:

  • Open Internet Explorer and go to the Redding Elementary School Web Site: http://www.er9.org/res
     
  • Click on the "Staff Pages" link on the left-hand side.
  • Click on “Link to TS Web from Home
  1. Within your browser window, you will get the Terminal Services logon screen as follows:

If the “Connect” button is greyed out, this means your computer does not have Remote Desktop Active X Control installed.  If this is the case, the following screen will appear:

 

 

You must install Remote Desktop ActiveX Control to make the connection. 

 

 

  1. Note the “Address” field at the top of your browser and notice the address that is there.  You will see:

 

http://72.10.105.154 /tsweb/default.htm if you are at home.

 

  1. Where it says “Server:” on the screen, enter whatever follows the “http://” in the address line.

From home, you enter: 72.10.105.154

 

  1. Allow the default “Size:” to remain “Full Screen.”

 

  1. Click on the “Connect” button.  You will get a network logon window.  There will be a dark background with a picture and “Dell” appearing to the left of the logon window.  Important: Enter your regular network username (first initial followed by last name) and current network password.  Make sure that the “Log On To” field contains “ER9.”  Click “OK.”  You will get the Terminal Services desktop.

             

  1. You are now working, not on your local desktop computer, but on a server located at John Read Middle School.

  

  1. You now have access to the applications on this desktop.  They will operate at the speed of the server—not that of the local desktop.  You can use Microsoft Excel, Word, or PowerPoint, and Smartboard software regardless of whether or not you have those applications on your home computer.  Note: Outlook is not currently available.  Other applications, such as SASIxp may be added at a later date.

Getting to Your Staff Folder

  1. Click on the “Start” button and select “My Computer” at the upper right-hand corner of the pop-up window.  You will get the following screen:

 

 

 

  1. To get to your network folder, double-click on your username 

Exiting Terminal Services

 

IMPORTANT:  It is very important that you remember to log off from Terminal Services.  Limited licenses are available and you will continue to tie up a license if you fail to log off properly. 

 

  1. To log off, click on the “Start” button at the bottom of the screen:

 

 

Select “Log Off” at the bottom of the pop up window.  You will get the following screen:

 

 

 

Click the “Log Off” button.  This disconnects you from the Terminal Services computer.

 

 

 

HELPFUL CHECKLIST for TERMINAL SERVICES CONNECTION

 

    Check Home Computer for Windows Updates

 

    Check Home Computer for Antivirus Software Updates

 

    VISTA users must add trusted site to internet settings

1.    Click on Internet Options in the Tools menu. The Tools menu has a gear icon on it.

2.    Click on the Security tab.

3.    Click on Trusted Sites.

4.    Click on the Sites button.

5.    Type the Web address into the textbox and click the Add button.

6.    If necessary, uncheck the Require server verification (https://) box. Unchecking this box will allow you to add sites to the zone that don't use the https:// protocol, which protects your information while it is being transferred to the server that the Web site is on.

7.    Click the Close button to exit the Trusted Sites dialog box.

8.    Click OK to exit the Internet Options dialog box.

 

    You must install Remote Desktop Active X the first time you go to the terminal server

       

            If running Windows OS, you will be prompted to install Active X

            If running MAC OS, you will need to download remote desktop connection client

 

http://www.microsoft.com/downloads/details.aspx?FamilyID=6573f9f1-8ae1-4da9-ab5c-f8457ecdaf2d&displaylang=en

 

 

    Remember to always LOG OFF the terminal server. 

 

 

 

Laptop Problems Solved (Mostly)

If your laptop is having issues - such as - ER9 is not available, battery is 'Out of Juice' aka dead, not connecting to the internet or user folders follow the following steps

 

If these solutions do not work - THEN - submit a tech request

  1. ER9 is not available - Hold power button for 7-10 seconds until PC turns off. Turn power back on.
  2. ER9 is not available - Sometimes the wireless button is switched to off - switch to on and restart (Carts 3&4 only)
  3. Battery is Dead - Don't just put a sticker on the machine - please plug back in and let charge at least 1 hour
  4. Not Connecting to the Internet - Restart
  5. Not Connecting to the Internet - Sometimes the wireless button is switched to off - switch to on and restart (Carts 3&4 only)
  6. Not Connecting User Folders - Log off and Back on OR Restart

 HOW TO TAKE A SCREENSHOT and SUBMIT IT AS A TECH REQUEST

  1. Click the window you want to capture. Press ALT+PRINT SCREEN by holding down the ALT key and then pressing the PRINT SCREEN key. The PRINT SCREEN key is near the upper right corner of your keyboard.

    You can capture the entire screen by pressing SHIFT+PRINT SCREEN.

  2. Open Microsoft Word from your desktop by double clicking
  3. In a new document, press CTRL + V or click edit and then paste.
  4. Save this document to your desktop.
  5. On the Tech Request portal, click 'Browse' next to the 'Optional Attachment' Box
  6. Navigate to where you saved the document (i.e. your desktop) and double click on the document
  7. Click 'Submit Document'

Redding Help Desk's Top 5 Easy Fixes

 

1.     General Starting Point – Always restart the computer to see if issue is resolved

2.     SmartBoard Issues

a.     Problem: Light is blinking green or is red. (SmartBoard not connected)

b.     Solution #1:  Unplug/plug back in the power cord

c.     Solution #2: Remove gray USB drive from back of computer – wait 5 seconds to plug back in

3.     Wireless Keyboard/Mouse Issues

a.     Problem: One or both of the wireless input devices are not working

b.     Solution #1: On the mouse base, press the ‘Connect’ button on the front – Then, press and hold the ‘Connect’ button on the non-working device for 5 seconds the release. (The button is on the back of both devices) Test device – repeat one more time if unsuccessful

c.     Solution #2: Keyboard batteries may be dead or Mouse batteries are not charged – replace batteries or charge mouse

4.     Printer Issues

a.     Problem #1: Printer is running out of ink

b.     Solution #1: Remove Ink and shake first couple of times this happens to prolong cartridge life – then submit tech request

c.     Problem #2: Printer is not printing anything

d.     Solution #1: Try printing from a different program – This could be an issue with your program

e.     Solution #2: Try printing to a different printer. (i.e. Xerox or from a different computer) – This could be an issue with your document

f.      Solution #3: Trying printing from a different computer connected to that printer if available. (i.e. student computers)

g.     Solution #4: Restart Computer – Issue may be resolved

5.     Office 2007 – This list will grow, I am sure of that

a.     Problem #1: Microsoft Word inserts extra space after I hit Enter

b.     Solution #1: Go to Fix Double Space in Word 2007 and follow instructions